Continuing Education

Team Skills

Communication 101

Communication is the glue that holds our relationships together. When there is a break in communication, lots of things can fall apart. Learn to recognize different styles of communication. The importance of clear communication and good listening skills are discussed during this in-service.

 Conflict Resolution I*

A basic overview of conflict, this program discusses patterns and sources of conflict, the cycle of conflict and its implications. The student will also learn communication skills to manage conflict.

 Conflict Resolution II*

This in-service offers a more in-depth look at conflict and strategies used to manage conflict.  The program also provides tools for facilitating consensus and building effective group decisions.

 *The above two programs are best presented together in a two-hour block of time.

 "The Giving Tree"

Stress happens. Burnout happens. But it doesn't have to happen to you. Be able to recognize the signs and symptoms and learn to implement ways to cope with stress at work and at home. These stress-reducing techniques will create a better working environment for you and your co-workers.

Customer Service: "It Really is a Dog's Life"

The healthcare industry is facing bigger demands with fewer resources, resulting in the question: Do we need to worry about spending time and money on customer satisfaction? The answer is YES! Every individual who enters a healthcare facility is a customer, and their satisfaction will reflect the service and care they received. Satisfied customers are your best "marketing tool." A customer that receives exceptional service is likely to tell others about their positive experience. This program will help your staff view customer service in a new light.

 "Walk the Talk" of Customer Service

Have you ever encountered a company where employees don't practice what they preach? Every organization, healthcare or not, needs quality customer service to please and keep clients. This one-hour in-service expands on the program Customer Service: 'It Really is a Dogs Life.”  In "Walk the Talk” of Customer Service the importance of organizational beliefs and values is discussed. The beliefs and values need to be understood by all team members to successfully "walk the talk" of customer service. To be successful you can't just "talk the talk" you need to "walk the talk".